1. First, fill out our online survey here so we can fully understand your needs
2. Next, our talented design studio will prepare an illustration with human proportions ensuring that all design goals are met
3. You approve/suggest changes to illustration for your custom mascot
4. A detailed quote is prepared outlining the cost for your special custom mascot costume
5. Upon approval of the quote, we send you the deposit invoice – 50% of the cost
6. Once deposit is received, our team of artists start to construct the mascot costume. Fabric sample pictures are sent to you for approval
7. Throughout the process, you stay involved with your custom mascot production process with pictures and updates. To insure your complete satisfaction
8. When the custom mascot costume is completed, it is fitted for a glamorous photo shoot, packed into a custom carrying bag and shipped.
9. The final step is the most exciting, you get to finally meet your new friend and have fun using the mascot in unique ways to drum up excitement and goodwill from your brand or school!

All our costumes are made with premium materials to ensure that your custom mascot lives on for as long as possible. Included with your character illustration, we provide samples of all the fabrics that we will use so you can see and feel for yourself.

The head and feet are made from Polyurethane, an ultra-light foam that ensures durability For complete performer comfort, an adjustable helmet and an exhaust fan are included and fitted in each head. These features insure control of the head so it doesn’t wobble and the exhaust fan keeps the hot, spent air out.

The mascot is covered with high quality materials like faux fur, fleece or flexible polyester. All pieces are attached with industrial stitching so your mascot can handle an array of physical manoeuvres.

Depending on your character, an inner body will be created using a breathable 20 PPI LP foam to give your character their unique shape. There is a lot of magic put into each mascot costume and when it’s finished, you won’t believe your eyes!

We focus on building comfort into the design of each costume and tailor it to the performer or group who will play the important role. A built-in fan pulls fresh, cooler air in through the vision ports, which then sweeps across the performer’s face to cool and calm them. The fan then blows that hot air out the top of the head to significantly improve ventilation.

Loonie Times handles all shipping needs, all you need to do is wait in excitement for your character to arrive. We ship to Canada, US and abroad. By using Loonie Times, you’ll benefit from our special shipping rates to save you money.

Mascots are a special asset to your company and they deserve the care and attention to make sure it stays in tiptop shape. Costumes need to be washed on a regular basis to keep it them sanitary; no one wants a smelly mascot! We provide a Mascot Spa service to ensure that people won’t be afraid to give your mascot a big hug.

Before the professional cleaning, the costume is thoroughly inspected for any damages. A small rip can get out of control fast and should be dealt with right away. We can also offer a safe home for your mascot at our shop/facility. Ensure that your character stays healthy, start today by making one call to ask about our Mascot Spa service, mascot management, and our storage facilities.

There are factors that can affect the time it takes to make a mascot costume, such as the number of requests at any given time or if special materials need to be ordered. Most mascots should be ready within 10-12 weeks. We also provide a rush service if you require your character in a flash.

All our costumes are unique, making the cost difference for each character. Factors that can affect the cost include accessories, complexity, size, material etc. The first step is to fill out our quick survey here or call us today to discuss your particular mascot requirements with one of our professional service representatives so you can start benefiting from cost-effective promotions with a mascot. We will provide you with a conceptual drawing to illustrate how your mascot will appear in public and a detailed quote clearly outlining all the associated costs before you order.

PHONE US AT: 855.325.0921

Every character is special to each brand that they represent. To ensure that every character stays unique, all our clients receive exclusive copyright to each character created. Famous characters have their own licenses and cannot be reproduced unless you can provide written consent. We can, however, use the different character ideas as a guide and design a brand-new mascot costume from the ground up. If you are with one of our managed brand’s, your mascot will be ready to promote your next event, you can start securing your delivery date by logging in here.

Every mascot character is welcome at Loonie Times and can benefit from our full range of services. We receive a wide range of custom mascots made elsewhere who have switched to Loonie Times to care for their mascot costume because of our quality service. Is your mascot character taking up too much room or getting lost? Are people starting to notice funky smells? Is the mascot sitting around and not reaching its full potential? Let Loonie Times fix these problems before they get out of control by calling us and asking about our professional mascot character services.

Absolutely! Much like our custom mascot production process, Loonie Times can create your custom plush toys using your own unique ideas. Whether you have professional graphics, photographs, logos or even just a sketch we can use those concepts to help design your character. Our design team takes all the details that you would like to incorporate into your custom plush character and whips up some original artwork to send to you! Once you approve the artwork we can begin to create your physical plush prototype. Once the physical prototype is approved your mass order can be placed!

Yes! For years Loonie Times Custom Mascot & Plush has been creating plushies for our mascot clients. We are always so thrilled to hear how happy they are when they receive such an exact miniature version of their beloved mascot! You don’t have to have a custom Loonie Times mascot for us to successfully replicate your mascot either! If you send in a photograph of the front, back and sides of your mascot our design, our team can design artwork for you to approve before creating your prototype.

Of course! If you don’t have an original design, character or mascot you can use one of the many stuffed animal or shape designs in our database. Once you have chosen a design we can incorporate your logo and colors of choice to it! Just a warning, it is an extremely fun process and you may even catch the design bug and want to create your very own custom character next!

We wouldn’t have it any other way! After you approve the artwork and quote Loonie Times gets to work on creating your prototype. It is so important to us that you are able to see the 3D version of your 2D concept as well as touch and feel the quality! We will work with you every step of the way and make any revisions necessary until you are 100% satisfied of the overall design, shape, colours and logos before mass producing your custom plush toy order.

The minimum quantity to order is 3,000 pieces with price breaks beginning at quantities of 20,000+. We are also able to do TRIAL quantities of a minimum of 1,200 if larger orders are followed up after the TRIAL run.

On average the turnaround time is approx. 3 months to complete the entire production and finally delivery after approval of sample. Each step in the process is carefully monitored to ensure the highest level of detail and quality is met. It is important to us that you are kept in the loop during the process and that every major step, such as artwork, quote and prototype, is approved before going to production

Toy safety is at the absolute top of our list here at Loonie Times! As a leading custom mascot and plush toy manufacturer for over 22 years we have been able to source out the most reputable factories to build strong working relationships with. We go every step of the way to ensure that our custom plush toys are safe for children, adults … pets, it happens… of all ages. Strict quality control ensures that no hazardous parts, paints or glues are used in the production of our plushies. We also ensure that all sewing is tight, and all accessories are fastened securely so not to pose a choking hazard. Loonie Times adheres to all Canadian and USA Toy Regulations for Dolls, Plush Toys and Soft Toys. We make sure your custom plush toys meet all toy safety standards including CCPSA (Canada) and CPSIA (USA). Upon completion of your custom plushies, each toy is passed through a metal detector before packaging and delivering it to your door.

After each event, it is important to let the mascot air out. When airing out the costume it should be hung in a warm, dry and secure area overnight. The head should also be wiped with a disinfectant wipe and left out to air and the shoes should have their insoles removed. Once your mascot is dry of all dampness it can be carefully folded and placed back in its storage bag. When repacking your mascot remember to place all protective facial masks for eyes and screens back on your mascot and double check the checklist to ensure you have all articles. Ship back your mascot to us for a spa treatment

You can store the mascot at a secure location provided to you by Loonie Times in its premises with each mascot having its only personal allocated space for storage

Failure to properly store your costume can lead to an array of unwanted scenarios. From bad odors, harsh/dangerous mold to loss and damage. It is important that your mascot is stored in a dry, clean facility where it can be accounted for at all times and safe from any harm. If a mascot is improperly stored the chances of it getting misplaced or have irreversible damage are quite high which can be devastating to the owners.

By properly storing your mascot at Loonie Times it is guaranteed to be clean, in great working order and ready when you are! When we schedule your mascot to be picked up after your event it comes directly (overnight) back to our facility where it is immediately inspected, cleaned, air dried, brushed and carefully repacked following a precise checklist of all its articles. Each packed mascot has its own, spacious, secure, dry spot on a shelf here at Loonie Times and waits with us until its next event.

Here at Loonie Times, we store a large variety of mascots! Depending on the size of your mascot you would require either a small, medium or large storage space. Whether your mascot likes to hibernate during its off-season or if it works around the clock we have a space for it! Ask us about a mascot storage and mascot management program quote today.

• Your custom mascot is a social media darling. In today’s world, everyone takes pictures and post it on social media thus making your investment in custom mascot a very cost-effective publicity tool.
• Unlike radio, TV or print media, mascots have limited cost once they are made. You only invest in performer cost (that is if you want a professional performer) otherwise someone from your company or a high school student can perform. So repeat cost is few hundred dollars versus 1,000 of dollars in print or TV or radio renewals
• Mascots capture the attention of everyone with no age bar, no religion, political or any limitations.
• Mascot characters are crowd pullers. They rally teams, fans and convert pure passion into a life long bond with the brand or company, school or team.

You can use your custom mascot in the following ways to ensure exposure and brand association

Name your mascot: create a buzz even for naming your mascot. Be it company, school or sports team, get your employees, students or fans to submit ideas and vote on them. That way you have already created a buzz internally and external for the launch of the mascot

Create a Web page: Give your custom mascot a character. What does it like, what is the favorite food? What social cause is dear to it? What is its favorite color, etc. That way you build a personality of your mascot which will relate to your target audience.

Participate in community events: Once your custom mascot is created select a yearly list of community events that it will make an appearance every year. Being regularly there builds familiarity and exposure

Create a game night: How about a scavenger hunt at the park or local store or in the school? Get families and children involved. And distribute free samples of your product.

Associate with charity: Take part in the annual function for the charity and help raise funds for them. Get kids involved and make it a big event.

Create Plushie: create a soft plush toy to extend your mascot brand presence and selling the cute small version of your mascot as a soft plush toy. They can also be given as give away or used to raise funds for a cause, be it to buy sports equipment raise funds for a local hospital or just pure profits

Create coloring book: Create a color book to give out to schools free thus making it meaningful and same time to promote your mascot

Create an online game with a mascot: Creating games with the mascot as the centerpiece will help more visitors to your site and create a fun way to explore your brand

Make your custom mascot brand-centric: All communication, marketing materials, social media assets, product packaging need to have the mascot included for maximum exposure